Terms of Service

1. About Our Services

Hepher Care Services LLC provides non-medical in-home care services, including personal care, companion care, dementia support, recovery support, and related home care assistance for families in Clayton and surrounding North Carolina communities.

This website is intended to provide general information and a way to contact us. Submitting a form or requesting a consultation does not create a care agreement until we confirm services with you in writing or by a signed care arrangement.

2. Using Our Website

When using this website, you agree to:

• Provide accurate information in forms and communications
• Use the website only for lawful purposes
• Not attempt to disrupt, misuse, or gain unauthorized access to the website or related systems
• Not use the website to submit harmful, abusive, or deceptive content

3. No Medical Advice

Content on this website is for informational purposes only and is not medical advice, diagnosis, or treatment. Always seek guidance from qualified healthcare professionals regarding medical decisions. Our caregivers provide non-medical home care support and do not replace licensed medical providers.

4. Inquiries, Consultations, and Care Arrangements

When you contact us through our website, phone, or email, we may respond to discuss your needs and available services. Availability, pricing, caregiver matching, and start dates depend on assessment, staffing, and mutual agreement.

Any formal care relationship is governed by a separate care agreement or service authorization between you and Hepher Care Services LLC.

5. Intellectual Property

All content on this website—including text, branding, logos, graphics, and layout—is owned by Hepher Care Services LLC or used with permission. You may view and share website content for personal, non-commercial use, but you may not copy, modify, or redistribute website materials for commercial purposes without our written consent.

6. Third-Party Links and Tools

Our website may include links to third-party websites or use third-party tools to help process communications. We are not responsible for the content, policies, or practices of third-party sites or services. Your use of those services is subject to their own terms and privacy policies.

7. Disclaimer of Warranties

This website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the website will always be uninterrupted, error-free, or free of harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, Hepher Care Services LLC and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or reliance on website content. Our total liability related to website use will not exceed one hundred dollars ($100), except where prohibited by law.

This section applies to website use only and does not replace or limit rights and obligations under a separate signed care agreement.

9. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use personal information.

10. Indemnification

You agree to defend, indemnify, and hold harmless Hepher Care Services LLC from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your misuse of the website or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles. Any dispute arising from these Terms or website use will be resolved in the state or federal courts located in North Carolina, unless otherwise required by law.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date on this page. Continued use of the website after changes means you accept the updated Terms.

13. Contact Us

Questions about these Terms can be sent to Hepher Care Services LLC at:

• Email: support@hephercare.com
• Phone: (919) 523-6875
• Contact page: /contact