Privacy Policy

This Privacy Policy explains how Hepher Care Services LLC (“we,” “us,” or “our”) collects, uses, and protects information when you visit www.hephercare.com or contact us about our home care services.

Last updated: September 6, 2026

1. Who We Are

Hepher Care Services LLC provides in-home care services to families across Clayton and surrounding North Carolina communities, including Johnston, Wake, Durham, Orange, and Alamance counties.

If you have questions about this policy or your personal information, contact us at:

2. Information We Collect

We may collect information you choose to provide, such as:

  • Name and contact details (phone number and email address)
  • Messages or care-need details submitted through our website forms
  • Career application information (such as name, contact details, and position of interest)
  • Information you share by phone, email, or during a consultation

We may also collect limited technical information automatically when you visit our website, such as browser type, device information, and general usage data needed to operate and improve the site.

3. How We Use Your Information

We use personal information to:

  • Respond to inquiries and schedule consultations
  • Provide and coordinate home care services
  • Communicate with families and prospective clients
  • Review career applications and hiring inquiries
  • Improve our website, services, and customer experience
  • Comply with legal and regulatory obligations

4. How We Share Information

We do not sell your personal information. We may share information only as needed to:

  • Operate our website and communicate with you (for example, through trusted service providers that help send form submissions)
  • Coordinate care with caregivers, family members, or healthcare providers when appropriate and authorized
  • Comply with applicable law, legal process, or safety needs

5. Health and Sensitive Information

Our website forms are intended for general inquiries. Please avoid submitting unnecessary medical details online. If you share health or care-related information with us by phone, email, or during a consultation, we treat it with care and use it only to respond to your request and provide services.

6. Data Security and Retention

We take reasonable steps to protect personal information against loss, misuse, and unauthorized access. No method of transmission over the internet is completely secure, so we encourage you to use care when sharing sensitive details online.

We retain information only as long as needed for the purposes described in this policy, for service and business records, or as required by law.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies that help the site function and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some website features.

8. Your Choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and our legitimate business or legal needs. To make a request, email support@hephercare.com or call (919) 523-6875.

9. Children’s Privacy

Our website is intended for adults seeking information about home care services. We do not knowingly collect personal information from children under 13 through this website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

For privacy questions or requests, contact Hepher Care Services LLC at support@hephercare.com or (919) 523-6875. You can also visit our Contact page.